Bookings are operated by Off The Rails Productions Pty Ltd (ABN 38 053 306 899). The key terms are summarised below; the full terms are provided with your booking confirmation.
Booking requirements
- Minimum two-night stay.
- Check-in from 2:00 PM · check-out by 10:00 AM.
- Guests must be over 21 years old; no schoolies or under-21 groups.
- Children under 16 must be supervised by a responsible adult at all times.
Payment
- A 50% deposit is due at booking to register your reservation.
- The balance is due 30 days before arrival.
- Credit card payments carry a 1.25% non-refundable service fee.
- Booking changes incur a $50 fee.
Cancellations & refunds
- 30 or more days before arrival: full refund minus a $50 cancellation fee.
- 15–30 days before arrival: 50% refund of the total booking.
- 14 days or less before arrival: no refund.
- No refunds for cancellations due to illness, weather events, traffic delays, natural disasters or other force majeure events.
House rules
- Maximum occupancy limits are strictly enforced; excess or unapproved guests incur a $1,000 penalty.
- No smoking indoors - outdoor areas away from openings only.
- No pets, firearms, fireworks or motorised bikes.
- Fires only in designated areas; total fire bans are observed.
- Noise complaints incur a $500 penalty per offence.
Damage & property
- A $100 call-out fee applies for staff repairs; damage caused by guests is charged at tradesperson invoice cost.
- Intentional or negligent damage is charged at full replacement cost.
- An on-site caretaker is available during your stay.
- Lost property is stored for 30 days, then donated.
